Customer Service

Telephone number: (516) 300-0320

Hours of Operation: 9am-5pm Monday - Friday

Our customer service department email is   info@scentedbycnthereal.com

Please allow 24-48 hours for a response.

We appreciate our customers and want to provide you with an amazing shopping experience and legendary service. When you purchase from us you become part of our scented family!

Our current processing time for orders is 7-10 business days.
This does not include weekends or holidays.

Once your order is processed you will receive an email with your tracking number. USPS may take up to 7 business days to deliver your package. Once your order has left our facility and is in the custody of USPS please use your tracking # to track your package.


All sales are final!!! Under no circumstances  can any items be returned or  refunded!!!!